At Sangam Organic Farm, we aim to deliver fresh, genuine and quality food products to your doorstep. If you receive a damaged, incorrect or defective product, we are here to help.

1. Order Cancellation

Orders can be cancelled before they are dispatched.

Once an order has been shipped, cancellation may not be possible. Please contact us as soon as possible for cancellation requests.

2. Damaged or Incorrect Products

If your order arrives:

• Damaged or broken
• Leaking or tampered with
• Incorrect product
• Missing product
• Defective or unusable

please contact us within 48 hours of delivery.

Please share:

• Order number
• Clear photographs/videos of the product and packaging
• Description of the issue

Our team will review your request and, where applicable, arrange a replacement or refund.

3. Return Policy

Due to the food and hygiene nature of our products, opened, used or partially consumed products generally cannot be returned.

Returns may be accepted only where the product is damaged, defective, incorrect or otherwise eligible under applicable law.

4. Refunds

Once your refund is approved, the applicable amount will be processed to your original payment method or through another suitable method, as applicable.

Refund processing time may depend on your bank or payment service provider.

5. Non-Refundable Situations

Refunds may not be available for:

• Change of mind after delivery
• Incorrect address provided by the customer
• Failure to receive the order despite delivery attempts
• Products that have been opened or consumed
• Improper storage or handling after delivery

6. How to Request a Refund or Replacement

For any refund, replacement or cancellation request, contact us with your order number and registered contact details.

Sangam Organic Farm
📧 Email: [Your Official Email]
📞 Phone/WhatsApp: [Your Contact Number]
🌐 Website: www.sangamorganic.com

We will review every eligible request fairly and take appropriate action in accordance with our policy and applicable Indian laws.

Sangam Organic Farm — Pure, Natural & Traditional.